Frequently Asked Questions

Yes. The Australian business, Fujitsu General Australia, has traded as GENERAL Australia since 1 January 2026. Its Japanese parent, Fujitsu General Limited, became GENERAL Inc. on the same date. It's the same company under a new name.

The change followed the company's acquisition by Paloma Rheem Holdings, completed in August 2025. Paloma Rheem is an air and water group that brings together Paloma and GENERAL in Japan with Rheem in the United States, making air conditioning, water heating, heating and kitchen equipment.

Yes. GENERAL Australia continues to sell under the FUJITSU brand, and says the name change had no effect on how it operates. National AC Parts orders every part from GENERAL Australia, so the parts you receive are genuine Fujitsu parts, never generic, compatible or reconditioned.

Yes. GENERAL Australia sells under both the FUJITSU and GENERAL AIRSTAGE brands and is phasing out the Fujitsu name over time, with the new GENERAL branding appearing first on products released from January 2026. Whichever name your unit carries, it's the same manufacturer.

Genuine Fujitsu parts supplied by National AC Parts carry a 12-month manufacturer warranty. See our Warranty & Returns Policy for details.

Send us your air conditioner's model number and we'll confirm the correct part before you order. Where a repair needs more than one part, we flag it with a "Further Part Required" label, so you're not left waiting on a second order. Call 1300 904 554 or email fujitsu@nationalacparts.com.au.